- FAQ -

Commonly asked questions

Q. What services does Ward Cleaning Services provide?

Ward Cleaning Services provides a range of commercial cleaning solutions tailored to businesses of all sizes across various industries.

Q. What areas do you serve?

We primarily serve the San Antonio, Texas area. Please contact us for specific service boundaries.

Q. How do I book a cleaning service?

You can book a service through our user-friendly online booking system on our website.

Q. How quickly can I expect my booking to be confirmed?

We aim to confirm bookings as swiftly as possible, typically within a few hours.

Q. What cleaning supplies and equipment do you use?

We use industry-grade cleaning equipment and supplies to ensure top-notch service.

Q. What if I need to reschedule or cancel my cleaning service?

Please contact our customer service team as soon as possible to reschedule or cancel your service.

Q. What measures do you take for COVID-19?

We strictly follow all local and CDC guidelines to ensure the safety of our clients and our team.

Q. Are your cleaning services eco-friendly?

We strive to use environmentally friendly cleaning supplies wherever possible.

Q. Are you insured and bonded?

Yes, Ward Cleaning Services is fully insured and bonded for your peace of mind.

Q. What happens if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you’re not pleased, contact us within 24 hours and we’ll make it right.

Q. Do I need to be present during the cleaning service?

It's not necessary for you to be present, but you're welcome to be. We ensure secure and responsible access to your premises.

Q. Can I request a specific cleaner?

We'll do our best to accommodate your request based on the availability of our cleaning professionals.

Q. How much does your service cost?

Our service cost varies depending on the size of the space and type of cleaning service required. Please contact us for a quote.

Q. Can you clean during non-business hours?

Yes, we can arrange for cleanings during non-business hours to minimize disruption to your operations.

Q. Do you provide one-time cleaning services?

Yes, we offer both regular and one-time cleaning services to cater to different needs.

Q. Can I trust the cleaning staff in my business premises?

Absolutely. Our cleaning professionals are thoroughly screened and trained to respect your space and maintain confidentiality.

Q. What is your cancellation policy?

We request a 24-hour notice for cancellations. Please contact us for detailed information.

Q. How long does a cleaning session typically take?

The duration varies based on the size and condition of the space. We'll provide an estimate upon booking.